News for 'customer complaint'

'LIC sets sights on sustained 60% plus market share'

'LIC sets sights on sustained 60% plus market share'

Rediff.com26 Feb 2026

'LIC will reduce but not fully exit its stake in IDBI Bank, which remains an important bancassurance partner,' says LIC of India' MD and CEO R Doraiswamy.

Maharashtra's Saundala village declares itself 'caste-free'

Maharashtra's Saundala village declares itself 'caste-free'

Rediff.com12 Feb 2026

Saundala village in Maharashtra's Ahilyanagar district has passed a resolution declaring itself 'caste-free' to eliminate discrimination and promote equality.

Gulf War: US, Israel Didn't Expect This To Happen

Gulf War: US, Israel Didn't Expect This To Happen

Rediff.com27 Mar 2026

The United States, which entered this war in expectation of a short, sharp win along the Venezuela model, is now preparing for deeper involvement in a conflict it does not fully control, without the allies it typically relies on, against an adversary that is not behaving as expected, in a global environment that is already absorbing economic shock. Prem Panicker continues his must read daily blog on the Gulf War.

No cashless treatment for Bajaj Allianz customers of north India

No cashless treatment for Bajaj Allianz customers of north India

Rediff.com22 Aug 2025

The Association of Healthcare Providers - India (AHPI), representing hospitals and healthcare institutions across the country, has advised its members in north India to stop providing cashless treatment facilities for policyholders of Bajaj Allianz General Insurance Company, with effect from September 1.

Can't treat compliance as a quarter-end activity: RBI DG

Can't treat compliance as a quarter-end activity: RBI DG

Rediff.com13 Jan 2026

Banks cannot treat compliance as a quarter-end activity, and must have stronger operational discipline and data governance throughout the year, Reserve Bank of India (RBI) Deputy Governor Swaminathan J said in a speech at the Third Annual Global Conference of the College of Supervisors.

Iran War Exposes Washington's Strategic Chaos

Iran War Exposes Washington's Strategic Chaos

Rediff.com12 Mar 2026

What we are watching is something different: A fog manufactured and maintained by the people who started the war, so that the question of why it was started never has to be answered, observes Prem Panicker in his must read blog on the war in the Middle East.

Realty firm chairman C J Roy dies by suicide amid I-T action

Realty firm chairman C J Roy dies by suicide amid I-T action

Rediff.com30 Jan 2026

C J Roy, founder and chairman of real estate firm Confident Group, died by suicide in Bengaluru. The incident occurred amidst ongoing Income Tax searches at his premises. Family alleges pressure from a central agency may have contributed to his death.

Can AI Improve Customer Service At PSBs?

Can AI Improve Customer Service At PSBs?

Rediff.com20 May 2025

'AI analyses body language, etiquette, and communication skills, providing an in-depth performance matrix and a ranking system to help employees identify areas of improvement.'

Blinkit drops 10-minute delivery claim; Swiggy, Zepto may follow suit

Blinkit drops 10-minute delivery claim; Swiggy, Zepto may follow suit

Rediff.com13 Jan 2026

Eternal-owned quick-commerce firm Blinkit has dropped its '10-minute' delivery claim after intervention by the Labour Ministry amid growing concerns over the welfare and safety of delivery workers.

Forced to Buy Home Loan Insurance? Know Your Rights

Forced to Buy Home Loan Insurance? Know Your Rights

Rediff.com4 Feb 2026

Ask rediffGURU Naveenn Kummar your insurance mutual fund and personal finance-related questions.

IndiGo crisis: DGCA grills CEO for 2nd day; sacks 4 flight ops inspectors

IndiGo crisis: DGCA grills CEO for 2nd day; sacks 4 flight ops inspectors

Rediff.com13 Dec 2025

Aviation regulator DGCA intensifies scrutiny of IndiGo following widespread flight cancellations. The airline will offer travel vouchers to affected passengers.

Chandra says Tata Steel's UK ops will turn Ebitda-positive this year

Chandra says Tata Steel's UK ops will turn Ebitda-positive this year

Rediff.com3 Jul 2025

Tata Steel's UK operations, which have largely been a struggle since the acquisition, are expected to turn earnings before interest, tax, depreciation, and amortisation (Ebitda)-positive this financial year (2025-26/FY26) and possibly profitable by the next. Responding to shareholder queries at Tata Steel's annual general meeting, Tata group chairman N Chandrasekaran said, "We expect the UK to perform much better this year compared to last year - it will definitely be Ebitda-positive."

Goa nightclub fire: Owners, organisers booked; sarpanch held

Goa nightclub fire: Owners, organisers booked; sarpanch held

Rediff.com7 Dec 2025

Police registered a first information report (FIR) against two owners of Birch by Romeo Lane nightclub in Goa, its manager, and event organisers after a devastating fire claimed 25 lives and detained the sarpanch of Arpora-Nagoa panchayat, a senior official said on Sunday.

IndiGo's Jeddah-Hyderabad flight diverted after 'human bomb' threat

IndiGo's Jeddah-Hyderabad flight diverted after 'human bomb' threat

Rediff.com1 Nov 2025

Rajiv Gandhi International Airport in Hyderabad received a threat email claiming a 'human bomb' on an IndiGo flight from Jeddah, leading to its diversion to Mumbai where it landed safely. Authorities are investigating the threat.

From Selling Guavas To Council Hall

From Selling Guavas To Council Hall

Rediff.com6 Jan 2026

'A poor candidate was given a chance so that the concerns of ordinary, needy citizens could be represented.'

How Your Grievances Can Be Fixed!

How Your Grievances Can Be Fixed!

Rediff.com14 Oct 2025

CPGRAMS -- an online platform available to citizens 24x7 to lodge their grievances to public authorities on service delivery -- has existed for close to two decades. But it has never been this active, points out Tamal Bandyopadhyay.

Why ecom platforms are under govt lens

Why ecom platforms are under govt lens

Rediff.com4 Oct 2025

The Ministry of Consumer Affairs is looking into complaints of additional charges being levied by ecommerce platforms when customers choose cash-on-delivery (COD) option instead of paying while ordering items. "The Department of Consumer Affairs has received complaints against ecommerce platforms charging extra for cash-on-delivery, a practice classified as a dark pattern that misleads and exploits consumers," Pralhad Joshi, Union minister of consumer affairs, wrote on X on Friday afternoon.

Restaurant owner held for delivering non-veg biryani to veg customer

Restaurant owner held for delivering non-veg biryani to veg customer

Rediff.com8 Apr 2025

A restaurant owner in Noida has been arrested for allegedly delivering non-vegetarian biryani to a vegetarian woman customer who ordered food though a delivery app, police said on Monday.

Digital Arrest Scams: What You Must Know

Digital Arrest Scams: What You Must Know

Rediff.com11 Nov 2025

Senior citizens are particularly vulnerable due to their high savings, trust in authorities, and limited familiarity with online frauds.

Chinese steel inflows via Nepal raise alarm

Chinese steel inflows via Nepal raise alarm

Rediff.com24 Nov 2025

The matter has now been escalated and the ministry has written to Customs, Bureau of Indian Standards (BIS) and the Directorate of Revenue Intelligence (DRI) to investigate it thoroughly.

E2W firms get serious about customer care support

E2W firms get serious about customer care support

Rediff.com10 Dec 2024

Players like Ola Electric, Ather Energy, Kinetic Green and BGauss are introducing premium services and infrastructure enhancements.

Will 1600 Number Stop Scam Calls?

Will 1600 Number Stop Scam Calls?

Rediff.com20 Nov 2025

Trai has ordered BFSI firms to move service and transaction calls to the 1600 series from 2026 to reduce spam, financial fraud, and rising digital arrest scams.

Bald man selling hair growth oil arrested after complaints

Bald man selling hair growth oil arrested after complaints

Rediff.com19 Dec 2024

A bald man and his two associates were arrested in Meerut, India, after multiple complaints surfaced regarding allergic reactions from their miraculous hair growth oil. The trio had set up a camp claiming they could regrow hair on bald heads, attracting a massive crowd and causing traffic jams. The police uncovered a large-scale scam after one victim filed a complaint about the oil causing severe itching and an allergic reaction. The accused admitted to conducting similar fraudulent camps in several cities and amassing lakhs of rupees.

AHPI, Star Health in spat over cashless service

AHPI, Star Health in spat over cashless service

Rediff.com15 Sep 2025

If cashless services are suspended, AHPI said, its member hospitals will continue to treat Star Health policyholders, but patients will have to pay upfront and later seek reimbursements directly from the insurer.

Address grievance redressal promptly, RBI guv tells banks

Address grievance redressal promptly, RBI guv tells banks

Rediff.com19 Mar 2025

'In this age of competition, we will not survive long if we do not provide quality service to our consumers'

Allow certain good things to happen too: SC on Vantara

Allow certain good things to happen too: SC on Vantara

Rediff.com16 Sep 2025

The Supreme Court acknowledged a clean chit from a special investigation team (SIT) regarding the Vantara zoological rescue and rehabilitation centre in Gujarat's Jamnagar, following allegations of irregularities.

UP milkman detained for 'spitting' in milk before delivery

UP milkman detained for 'spitting' in milk before delivery

Rediff.com7 Jul 2025

The UP government had issued a string of directives last year after alleged incidents of spitting and mixing urine in eatables were reported.

Cabbie held for masturbating in front of woman during ride

Cabbie held for masturbating in front of woman during ride

Rediff.com10 Sep 2025

A 48-year-old cab driver has been arrested in Delhi for allegedly masturbating in front of a young woman during a ride. The woman reported the incident to the police, leading to the driver's arrest and vehicle seizure.

''Consumers Must Get Real Benefit Of GST Cuts'

''Consumers Must Get Real Benefit Of GST Cuts'

Rediff.com12 Sep 2025

'In case a particular industry has not passed on the benefits and if we receive complaints, we will take up the matter with the industry body concerned.'

Birthday gift gone wrong, woman drives Thar through 1st floor showroom

Birthday gift gone wrong, woman drives Thar through 1st floor showroom

Rediff.com10 Sep 2025

A video of the incident made rounds on social media, showing an overturned Thar on the ground, and an empty frame where the glass once was on the first floor.

Bank customer has zero liability for unauthorised transaction: HC

Bank customer has zero liability for unauthorised transaction: HC

Rediff.com13 Jun 2024

The bench referred to three reports submitted by the cyber cell police which said the beneficiaries were added to the bank account without any message or OTP received on the registered mobile number and email to the registered email account.

Zomato puts on hold policy banning eateries over consumer complaints

Zomato puts on hold policy banning eateries over consumer complaints

Rediff.com16 Apr 2022

Zomato said late on Friday that it was pushing the implementation of the new food quality policy to May 3 from April 18.

Sale of defective TV: Flipkart, Thomson found guilty of deficiency in service

Sale of defective TV: Flipkart, Thomson found guilty of deficiency in service

Rediff.com26 Jun 2025

Ruling that Flipkart cannot "escape liability" as "mere intermediary" in an online purchase, a consumer commission here has found the e-commerce platform and television manufacturing company Thomson guilty of deficiency in service after a defective TV was delivered to a customer.

'Banca channel key to achieve insurance for all'

'Banca channel key to achieve insurance for all'

Rediff.com23 Aug 2025

'The kind of reach it has with so many bank branches even in the remotest part of the country, it is one channel which will play a very important role in vision of insurance for all.'

Spot the Scam Before It Spots You!

Spot the Scam Before It Spots You!

Rediff.com8 Jul 2025

Fraudsters lure individuals with false promises of recovering bonuses or maturity proceeds from lapsed policies.

India revises proposed retaliatory duties against US

India revises proposed retaliatory duties against US

Rediff.com10 Jul 2025

India has revised its proposal to impose retaliatory duties under the WTO (World Trade Organisation) norms against the US over American tariffs on steel and aluminium in view of the further hike in duty by the Trump administration. The US first imposed 25 per cent tariffs on imports of aluminium, steel and derivative articles on March 12.

CBI arrests ED official in Odisha on charges of bribery

CBI arrests ED official in Odisha on charges of bribery

Rediff.com30 May 2025

During negotiations, the officer allegedly agreed to reduce the amount to Rs 2 crore, with the condition that the first installment of Rs 50 lakh had to be paid to the middleman by Thursday evening, the complaint said.

New-age banks have more complaints

New-age banks have more complaints

Rediff.com28 Nov 2007

The number of customer complaints per 1,000 accounts, excluding credit cards, for foreign and new private sector banks at 0.61 and 0.33 is higher than that for old private- and public sector banks at 0.05 and 0.07, respectively.

Ola Electric Hits Speed Bumps On Road to Future

Ola Electric Hits Speed Bumps On Road to Future

Rediff.com19 Jun 2025

Clearly, some of the bullishness of the early days has gone missing. Ola's market share is slipping amid rising competition from incumbents like Bajaj Auto and TVS.

RBI panel suggests a host of customer-centric initiatives for banks

RBI panel suggests a host of customer-centric initiatives for banks

Rediff.com5 Jun 2023

An RBI-appointed panel on Monday recommended hosts of customer-centric initiatives for banks, including online settlement of claims by heirs of deceased account holders, flexibility for submission of life certificates by pensioners and a centralised KYC database. The report of the Committee for Review of Customer Service Standards in RBI Regulated Entities (REs) has also suggested that the operations of accounts should not be stopped pending periodic Know Your Customer (KYC) updates. It recommended that there should be a time limit for the return of property documents to borrowers after the closure of the loan account, failing which a penalty should be imposed on the lender.